Service Department Administrator
Service Department Administrator Worcester, MA 01610 Cogswell Sprinkler Company, a subsidiary of Davis-Ulmer Sprinkler Company, Inc.
, has over 30 years of experience in designing, installing, inspecting, services and maintaining fire protection systems.
We strive to stay on the cutting edge of technological advances in the industry, so we are always prepared to meet any of our clients' requirements.
As part of the Davis-Ulmer Fire Companies, we believe that investing and empowering our employees as leaders develops an organization that delivers innovative solutions and services that create a superior customer experience.
The unique blend of our leader's abilities and the ownership of their work, combined with our culture and values, creates something that is simply described as the Davis-Ulmer difference.
As a result of continued growth, we are looking to add a Service Department Administrator to our team in Worcester, MA.
As a Service Administrator is responsible for the accurate completion and maintenance of customer accounts, jobs and invoicing.
If you have the following skills, please click APPLY NOW:
Strong oral, written and go od customer service skills
Time management, organizational and interpersonal skills
Moderate to advanced computer skills (Microsoft products, AS400 system)
The ability to read, analyze, and interpret general business procedures; define problems, collect data, establish facts and draw valid conclusions.
The ability to calculate figures and amounts such as discounts, interest, commissions, etc.
A valid driver's license is required, Notary Public is a plus.
More details about the position:
Assist salesperson in opening jobs , to ensure correct information has been entered to accurately bill and maintain the job.
Assists in obtaining information needed for each job such as, PO#s, tax-exempt forms, insurance certificates, utilization reports, credit applications and certified payroll information.
Maintains an accurate database, ensuring that all customer information is correct (Including customer and site set up).
Accurately prepares and invoices customer per the requirements of the job and the customer to ensure that billing procedures are followed.
May possibly include credit and rebills, if necessary.
Works closely with the customer concerning updates on the job, questions on invoices and/or the receiving of service calls and emergency calls, if needed.
Works closely with sales/project managers to make sure invoicing is being completed in a timely and accurate manner.
Scans and uploads all necessary documents into each customer folders/files within the electronic document storage system.
Other related duties as assigned.
Anticipated qualifications and/or
Experience:
High School Diploma/GED with an associate degree preferred.
Two plus years of sales, design or fire sprinkler inspector experience or equivalent combination of education and experience.
Cogswell offers a competitive benefits package which includes health, dental, and vision insurance, a 401K match program, employer funded profit-sharing plan and a variety of voluntary benefits.
Davis-Ulmer and its subsidiaries are affirmative action and equal opportunity employers, and do not discriminate on the basis of any legally protected status or characteristic.
Minority/Female/Disability/Veteran DAVIS-ULMER'S ENDURING PURPOSE:
To protect what people value most.
Equal Opportunity Employer, including disabled and veterans.
Equal Opportunity Employer, including disabled and veterans.
Recommended Skills Calculations Customer Service Databases Interpersonal Skills Maintenance Medical Emergency Estimated Salary: $20 to $28 per hour based on qualifications.
, has over 30 years of experience in designing, installing, inspecting, services and maintaining fire protection systems.
We strive to stay on the cutting edge of technological advances in the industry, so we are always prepared to meet any of our clients' requirements.
As part of the Davis-Ulmer Fire Companies, we believe that investing and empowering our employees as leaders develops an organization that delivers innovative solutions and services that create a superior customer experience.
The unique blend of our leader's abilities and the ownership of their work, combined with our culture and values, creates something that is simply described as the Davis-Ulmer difference.
As a result of continued growth, we are looking to add a Service Department Administrator to our team in Worcester, MA.
As a Service Administrator is responsible for the accurate completion and maintenance of customer accounts, jobs and invoicing.
If you have the following skills, please click APPLY NOW:
Strong oral, written and go od customer service skills
Time management, organizational and interpersonal skills
Moderate to advanced computer skills (Microsoft products, AS400 system)
The ability to read, analyze, and interpret general business procedures; define problems, collect data, establish facts and draw valid conclusions.
The ability to calculate figures and amounts such as discounts, interest, commissions, etc.
A valid driver's license is required, Notary Public is a plus.
More details about the position:
Assist salesperson in opening jobs , to ensure correct information has been entered to accurately bill and maintain the job.
Assists in obtaining information needed for each job such as, PO#s, tax-exempt forms, insurance certificates, utilization reports, credit applications and certified payroll information.
Maintains an accurate database, ensuring that all customer information is correct (Including customer and site set up).
Accurately prepares and invoices customer per the requirements of the job and the customer to ensure that billing procedures are followed.
May possibly include credit and rebills, if necessary.
Works closely with the customer concerning updates on the job, questions on invoices and/or the receiving of service calls and emergency calls, if needed.
Works closely with sales/project managers to make sure invoicing is being completed in a timely and accurate manner.
Scans and uploads all necessary documents into each customer folders/files within the electronic document storage system.
Other related duties as assigned.
Anticipated qualifications and/or
Experience:
High School Diploma/GED with an associate degree preferred.
Two plus years of sales, design or fire sprinkler inspector experience or equivalent combination of education and experience.
Cogswell offers a competitive benefits package which includes health, dental, and vision insurance, a 401K match program, employer funded profit-sharing plan and a variety of voluntary benefits.
Davis-Ulmer and its subsidiaries are affirmative action and equal opportunity employers, and do not discriminate on the basis of any legally protected status or characteristic.
Minority/Female/Disability/Veteran DAVIS-ULMER'S ENDURING PURPOSE:
To protect what people value most.
Equal Opportunity Employer, including disabled and veterans.
Equal Opportunity Employer, including disabled and veterans.
Recommended Skills Calculations Customer Service Databases Interpersonal Skills Maintenance Medical Emergency Estimated Salary: $20 to $28 per hour based on qualifications.
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