Customer Service Call Center Representative
Worcester, MA Worcester, MA Full-time Full-time From $20 an hour From $20 an hour 11 days ago 11 days ago 11 days ago Position
Summary:
The representative provides a positive customer service experience that meets the needs of our patients by educating them on products and services, listening to concerns, addressing issues, and placing supply orders in a high-volume inbound call center.
Responsibilities:
Answer high-volume inbound customer calls for medical supply patients Make outbound calls to patients, referrals, and sales as needed Utilize resources to troubleshoot and resolve patient issues Use product knowledge of Byram therapies to service patients Communicate effectively and professionally with patients, teammates, healthcare professionals, and sales team Consistently meet and attain required Key Performance Indicators (KPIs) Perform other duties as required Education &
Experience:
High School Diploma or equivalent required 1-2 years of customer service experience required (hospitality, retail, and medical front office are strongly encouraged to apply!) Call center experience preferred but not required Skills & Abilities:
Excellent written and verbal communication skills Active listening skills Proficient with MS Office and the ability to navigate multiple platforms Ability to learn Byram products and therapies Strong customer service skills with the ability to resolve patient concerns while maintaining a positive attitude Demonstrate soft skills to enhance patient experience Job Type:
Full-time Pay:
From $20.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Parental leave Referral program Vision insurance Work from home Experience level:
2 years Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
Remote
Experience:
Customer service:
2 years (Preferred) Work Location:
Hybrid remote in Worcester, MA 01602.
Estimated Salary: $20 to $28 per hour based on qualifications.
Summary:
The representative provides a positive customer service experience that meets the needs of our patients by educating them on products and services, listening to concerns, addressing issues, and placing supply orders in a high-volume inbound call center.
Responsibilities:
Answer high-volume inbound customer calls for medical supply patients Make outbound calls to patients, referrals, and sales as needed Utilize resources to troubleshoot and resolve patient issues Use product knowledge of Byram therapies to service patients Communicate effectively and professionally with patients, teammates, healthcare professionals, and sales team Consistently meet and attain required Key Performance Indicators (KPIs) Perform other duties as required Education &
Experience:
High School Diploma or equivalent required 1-2 years of customer service experience required (hospitality, retail, and medical front office are strongly encouraged to apply!) Call center experience preferred but not required Skills & Abilities:
Excellent written and verbal communication skills Active listening skills Proficient with MS Office and the ability to navigate multiple platforms Ability to learn Byram products and therapies Strong customer service skills with the ability to resolve patient concerns while maintaining a positive attitude Demonstrate soft skills to enhance patient experience Job Type:
Full-time Pay:
From $20.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Parental leave Referral program Vision insurance Work from home Experience level:
2 years Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
Remote
Experience:
Customer service:
2 years (Preferred) Work Location:
Hybrid remote in Worcester, MA 01602.
Estimated Salary: $20 to $28 per hour based on qualifications.
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