IT Technical vCIO
Paragus IT is the largest outsourced IT vendor in the Pioneer Valley, and we are just getting started.
We aspire to serve 1,000 customers across the entire country, and we won't stop until we get there.
Ranked as one of Forbes Small Giants, we have an intense focus on culture, people, process, and continuous improvement.
We are determined to be the best at everything we do, and we aren't afraid to do the hard work required to get there.
We are looking for someone who is motivated, professional, and serious about a long-term career in IT.
In this role, you will be responsible for providing strategic technology advice and guidance to our clients as well as maintaining the health and operation of their technology infrastructure.
Internally, this position is referred to as the Dedicated Technical Resource (DTR); you will work closely with our clients to understand their business needs, align technology solutions to their business goals, and ensure that our solutions and services are meeting their needs.
This role is very client facing and will require frequent interaction with customer executives, including operations managers, department heads, and C suite execs to ensure technology and IT service is in lockstep with business growth and changes.
An in-depth knowledge and understanding of the clients' business and technology are necessary to be successful in this position, along with timely execution of client projects, cases and other responsibilities.
Responsibilities Build strong relationships with a portfolio of clients, acting as their trusted technology advisor and a key component of their business growth Conduct regular technology assessments to identify areas of improvement and build timelines towards achieving these outcomes.
Collaborates with dedicated client team to deliver outstanding customer service Creates, requests, and presents technical specifications and requirements for purchasing of new servers, networking equipment and workstations Works with vendors to assist support Must be able to hold your own in a Nerf Battle and dodge nerf darts like Neo Participates in on-call 24/7 support after business hours at least 3 weeks per year Contribute to a fun environment for all involved Execute service tickets, projects and assignments, as needed, for your clients Assists in potential client scoping and assessments Ideal CandidateWell, first, you must love to have fun.
Our ideal candidate would have excellent customer service and communication skills, both written and verbal, and must be comfortable and knowledgeable enough to consult with internal IT and C-level employees for our clients.
You will need to know your way around Microsoft Office Suite, because we use those apps for everything.
The ability to multi-task is of the utmost importance, as you will have many clients to juggle.
You should have the ability to work independently, prioritize your work, and manage your time effectively, though we expect you to be a team player as well.
You must have a wide and extensive knowledge in all aspects of IT, and a passion for security and compliance.
Experience supporting various types of infrastructure is a must and extensive M365 would be advantageous in this role.
We also want people who are smart, creative, and willing to share their ideas about how we can make Paragus an even better company.
Lastly, we hope you love beer - whether that be root beer or a local IPA - because we certainly enjoy ending a successful day with a pour from one of our private taps in our staff pub.
Beer not your thing? That is fine, we are also really into great coffee and tacos.
You will succeed in this role if you:
Can work closely with a small team to ensure your clients' daily and strategic needs are met Know your stuff when it comes to managing physical servers, virtualization, switches, backup/recovery strategies, network security, and firewalls Are obsessive about staying ahead of problems through maintenance and monitoring - you believe that an ounce of prevention is worth way more than a pound of cure Can effectively relate to your internal teammates, some of whom will be bringing business requirements to you for technical answers, and others who will be handling day-to-day support of the network you manage Thrive on finding and implementing solutions to complex problems Participates on the design and solution of projects as assigned Confidently present findings, as well as explain and sell solutions to clients Comfortable presenting information to both IT managers and C-level executives Consistently looking for better business solutions and ways IT can solve problems.
Ability to multitask, working with many clients Qualifications 8
years of prior IT experience, or 5
years with an IT MSP required Intermediate knowledge of Microsoft operating systems and suite of products (Outlook, Word, Excel PowerPoint, etc.
) required Hands on experience with wired and wireless networking, PC and server virtualization software, virus protection, backup systems, Windows Server topologies Demonstrated ability to manage multiple priorities and follow through on projects to completion Advanced network configuration, monitoring, and troubleshooting experience required Ability to work independently, prioritizes existing projects, and proactively determine areas requiring additional attention, monitoring, or maintenance Ability to swat any nerf dart that comes your way Strong documentation, inter-personal, and communication skills Experience with infrastructure design and layouts preferred Hours:
Full Time Salaried Exempt, Monday-Friday Flexible hybrid work schedule with an option to work 2 days from home a week.
Compensation:
$80,000 to $110,000Powered by JazzHR Recommended Skills Antivirus Softwares Assessments Business Requirements Communication Customer Service Infrastructure Management Estimated Salary: $20 to $28 per hour based on qualifications.
We aspire to serve 1,000 customers across the entire country, and we won't stop until we get there.
Ranked as one of Forbes Small Giants, we have an intense focus on culture, people, process, and continuous improvement.
We are determined to be the best at everything we do, and we aren't afraid to do the hard work required to get there.
We are looking for someone who is motivated, professional, and serious about a long-term career in IT.
In this role, you will be responsible for providing strategic technology advice and guidance to our clients as well as maintaining the health and operation of their technology infrastructure.
Internally, this position is referred to as the Dedicated Technical Resource (DTR); you will work closely with our clients to understand their business needs, align technology solutions to their business goals, and ensure that our solutions and services are meeting their needs.
This role is very client facing and will require frequent interaction with customer executives, including operations managers, department heads, and C suite execs to ensure technology and IT service is in lockstep with business growth and changes.
An in-depth knowledge and understanding of the clients' business and technology are necessary to be successful in this position, along with timely execution of client projects, cases and other responsibilities.
Responsibilities Build strong relationships with a portfolio of clients, acting as their trusted technology advisor and a key component of their business growth Conduct regular technology assessments to identify areas of improvement and build timelines towards achieving these outcomes.
Collaborates with dedicated client team to deliver outstanding customer service Creates, requests, and presents technical specifications and requirements for purchasing of new servers, networking equipment and workstations Works with vendors to assist support Must be able to hold your own in a Nerf Battle and dodge nerf darts like Neo Participates in on-call 24/7 support after business hours at least 3 weeks per year Contribute to a fun environment for all involved Execute service tickets, projects and assignments, as needed, for your clients Assists in potential client scoping and assessments Ideal CandidateWell, first, you must love to have fun.
Our ideal candidate would have excellent customer service and communication skills, both written and verbal, and must be comfortable and knowledgeable enough to consult with internal IT and C-level employees for our clients.
You will need to know your way around Microsoft Office Suite, because we use those apps for everything.
The ability to multi-task is of the utmost importance, as you will have many clients to juggle.
You should have the ability to work independently, prioritize your work, and manage your time effectively, though we expect you to be a team player as well.
You must have a wide and extensive knowledge in all aspects of IT, and a passion for security and compliance.
Experience supporting various types of infrastructure is a must and extensive M365 would be advantageous in this role.
We also want people who are smart, creative, and willing to share their ideas about how we can make Paragus an even better company.
Lastly, we hope you love beer - whether that be root beer or a local IPA - because we certainly enjoy ending a successful day with a pour from one of our private taps in our staff pub.
Beer not your thing? That is fine, we are also really into great coffee and tacos.
You will succeed in this role if you:
Can work closely with a small team to ensure your clients' daily and strategic needs are met Know your stuff when it comes to managing physical servers, virtualization, switches, backup/recovery strategies, network security, and firewalls Are obsessive about staying ahead of problems through maintenance and monitoring - you believe that an ounce of prevention is worth way more than a pound of cure Can effectively relate to your internal teammates, some of whom will be bringing business requirements to you for technical answers, and others who will be handling day-to-day support of the network you manage Thrive on finding and implementing solutions to complex problems Participates on the design and solution of projects as assigned Confidently present findings, as well as explain and sell solutions to clients Comfortable presenting information to both IT managers and C-level executives Consistently looking for better business solutions and ways IT can solve problems.
Ability to multitask, working with many clients Qualifications 8
years of prior IT experience, or 5
years with an IT MSP required Intermediate knowledge of Microsoft operating systems and suite of products (Outlook, Word, Excel PowerPoint, etc.
) required Hands on experience with wired and wireless networking, PC and server virtualization software, virus protection, backup systems, Windows Server topologies Demonstrated ability to manage multiple priorities and follow through on projects to completion Advanced network configuration, monitoring, and troubleshooting experience required Ability to work independently, prioritizes existing projects, and proactively determine areas requiring additional attention, monitoring, or maintenance Ability to swat any nerf dart that comes your way Strong documentation, inter-personal, and communication skills Experience with infrastructure design and layouts preferred Hours:
Full Time Salaried Exempt, Monday-Friday Flexible hybrid work schedule with an option to work 2 days from home a week.
Compensation:
$80,000 to $110,000Powered by JazzHR Recommended Skills Antivirus Softwares Assessments Business Requirements Communication Customer Service Infrastructure Management Estimated Salary: $20 to $28 per hour based on qualifications.
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