Advanced MSA
Assignments at this level include but are not limited to:
scheduling, canceling, re-scheduling appointments and/or consults; building and canceling clinic availability; entering recall reminders and monitoring recall delinquencies; entering no-show information; ensuring encounter forms are completed in order to obtain appropriate workload credit, verifying/updating demographics and insurance information at each patient interaction. Appropriately using the Insurance Capture Buffer (ICB) system; and obtaining medical information from patients and external facilities. The MSA assists with MyHealtheVet in-person authentication, receives and makes telephone calls, reviews and responds to secure messaging, sends faxes, makes photocopies and manages mail. Other assignments at this level include, but are not limited to:
setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; may work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record; monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work); managing electronic wait list to verify and validate accuracy and resolve issues; participating and providing input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions; participating in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care; evaluating patient information and clinic schedule lists to determine whether patient is vested. Work Schedule:
Full-Time Financial Disclosure Report:
Not required Basic Requirements:
United States Citizenship:
Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience and Education Experience. Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or Education. One year above high school; or Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Certification. None required. English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j. Grade Determinations:
GS-06 Advanced MSA Experience. Applicant must have one year of experience equivalent to the GS-05 grade level. Examples of GS-5 level experience may include but is not limited to:
Scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; performing basic eligibility, co-pays and pre-authorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc). Demonstrated Knowledge, Skills, and Abilities. Applicant must also demonstrate the KSAs below:
Ability to collaborate, communicate, set priorities, and organize the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations. Ability to communicate tactfully and effectively, both orally and in writing, in order to meet program objectives. This may include preparing reports in various formats and presenting data to various organizational levels. Advanced knowledge of technical health care process as it relates to access to care Advanced knowledge of managing a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment. Advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. References:
VA Handbook 5005/53 Part II Appendix G45. This can be found in the local Human Resources Office. The full performance level of this vacancy is GS-6. Physical Requirements:
No special physical exertion is required. The work is primarily performed while sitting though some work may require periods of standing. The regular and recurring work of the position involves sitting at a desk. Occasional use of automobile and public conveyances may be required.
Estimated Salary: $20 to $28 per hour based on qualifications.
scheduling, canceling, re-scheduling appointments and/or consults; building and canceling clinic availability; entering recall reminders and monitoring recall delinquencies; entering no-show information; ensuring encounter forms are completed in order to obtain appropriate workload credit, verifying/updating demographics and insurance information at each patient interaction. Appropriately using the Insurance Capture Buffer (ICB) system; and obtaining medical information from patients and external facilities. The MSA assists with MyHealtheVet in-person authentication, receives and makes telephone calls, reviews and responds to secure messaging, sends faxes, makes photocopies and manages mail. Other assignments at this level include, but are not limited to:
setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; may work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record; monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work); managing electronic wait list to verify and validate accuracy and resolve issues; participating and providing input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions; participating in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care; evaluating patient information and clinic schedule lists to determine whether patient is vested. Work Schedule:
Full-Time Financial Disclosure Report:
Not required Basic Requirements:
United States Citizenship:
Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience and Education Experience. Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or Education. One year above high school; or Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Certification. None required. English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j. Grade Determinations:
GS-06 Advanced MSA Experience. Applicant must have one year of experience equivalent to the GS-05 grade level. Examples of GS-5 level experience may include but is not limited to:
Scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; performing basic eligibility, co-pays and pre-authorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc). Demonstrated Knowledge, Skills, and Abilities. Applicant must also demonstrate the KSAs below:
Ability to collaborate, communicate, set priorities, and organize the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations. Ability to communicate tactfully and effectively, both orally and in writing, in order to meet program objectives. This may include preparing reports in various formats and presenting data to various organizational levels. Advanced knowledge of technical health care process as it relates to access to care Advanced knowledge of managing a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment. Advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. References:
VA Handbook 5005/53 Part II Appendix G45. This can be found in the local Human Resources Office. The full performance level of this vacancy is GS-6. Physical Requirements:
No special physical exertion is required. The work is primarily performed while sitting though some work may require periods of standing. The regular and recurring work of the position involves sitting at a desk. Occasional use of automobile and public conveyances may be required.
- Department:
0679 Medical Support Assistance - Salary Range:
$41,965 to $54,560 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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