Advanced Medical Support Assistant
Some duties may include:
Assignments at this level include but are not limited to:
scheduling, canceling, re-scheduling appointments and/or consults; building and canceling clinic availability; entering recall reminders and monitoring recall delinquencies, entering no-show information; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying /updating demographics and insurance information at each patient interaction. Appropriately using the Insurance Capture Buffer (ICB) system The MSA assists with MyHealtheVet in-person authentication, receives and makes telephone calls, reviews and responds to secure messaging, sends faxes, makes photocopies and manages mail. The Advanced MSA coordinates with patient care teams to review the clinic utilization by using various reports, ensuring that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments. The Advanced MSA may also be asked to assist with the Beneficiary Travel Program and work with the Health Benefits Advisor Office for eligibility and means test functions The incumbent is responsible for maintaining the confidentiality of information obtained to carry out required duties Work Schedule:
Monday - Friday 08:
00 am - 4:
30 pm Financial Disclosure Report:
Not required Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements:
United States Citizenship:
Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR One year above high school; OR Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable Must be proficient in spoken and written English. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations:
One year of experience equivalent to the GS-5 grade level. GS-05 Knowledge, Skills and, Abilities Ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports. Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients. Ability to schedule medical appointments in a clinical setting. Ability to work independently in the accomplishment of a wide variety of duties performing patient support work Ability to communicate effectively and professionally in person, electronically, and/or by telephone , with internal and external customers. Skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution. GS-06 Knowledge, Skills and, Abilities Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations. Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. References:
VA Handbook 5005, Part II, Appendix G45 The full performance level of this vacancy is GS-06. Physical Requirements:
VA Handbook 5019
Estimated Salary: $20 to $28 per hour based on qualifications.
Assignments at this level include but are not limited to:
scheduling, canceling, re-scheduling appointments and/or consults; building and canceling clinic availability; entering recall reminders and monitoring recall delinquencies, entering no-show information; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying /updating demographics and insurance information at each patient interaction. Appropriately using the Insurance Capture Buffer (ICB) system The MSA assists with MyHealtheVet in-person authentication, receives and makes telephone calls, reviews and responds to secure messaging, sends faxes, makes photocopies and manages mail. The Advanced MSA coordinates with patient care teams to review the clinic utilization by using various reports, ensuring that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments. The Advanced MSA may also be asked to assist with the Beneficiary Travel Program and work with the Health Benefits Advisor Office for eligibility and means test functions The incumbent is responsible for maintaining the confidentiality of information obtained to carry out required duties Work Schedule:
Monday - Friday 08:
00 am - 4:
30 pm Financial Disclosure Report:
Not required Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements:
United States Citizenship:
Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR One year above high school; OR Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable Must be proficient in spoken and written English. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations:
One year of experience equivalent to the GS-5 grade level. GS-05 Knowledge, Skills and, Abilities Ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports. Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients. Ability to schedule medical appointments in a clinical setting. Ability to work independently in the accomplishment of a wide variety of duties performing patient support work Ability to communicate effectively and professionally in person, electronically, and/or by telephone , with internal and external customers. Skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution. GS-06 Knowledge, Skills and, Abilities Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations. Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. References:
VA Handbook 5005, Part II, Appendix G45 The full performance level of this vacancy is GS-06. Physical Requirements:
VA Handbook 5019
- Department:
0679 Medical Support Assistance - Salary Range:
$43,338 to $56,341 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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