Field Tech Analyst
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Field Tech Analyst to join our team in Worcester, MA, USA.
As a member of the Hospital Project Team, the Field Tech Analyst will provide installation for all client workstations and peripheral devices like printers, scanners, and barcode readers. As a Field Tech Analyst you are responsible for installing all works station hardware and client software. As a Field Tech Analyst you will also investigate and suggest new or enhancements to policies, procedures, practices, or other actions that would result in enhanced workflow, reduced cost, increased productivity and increased customer satisfaction.
Basic
Qualifications:
- 5
years of demonstrated experience providing On-Site and/or Remote installation, implementation, maintenance, troubleshooting and/or repair of end user devices and associated peripherals.
- 5
years experience serving as a company liaison with customer on technical issue associated with duties
- 5
years experience install and support both Hardware and software components for end user devices
- 5
years experience evaluate system configurations and software to ensure effective use of resources
- 5
years providing level 1 technical support and incident management functions
- 5
years working to diagnose and resolve product performance problems
- 5
years performing maintenance and repair services
- 5
years instructing customers in the operation and maintenance of system
- 5
years demonstrated experience to ensure customer satisfaction by advising on preventive maintenance and configuration optimization
About NTT DATA Services
NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.
Estimated Salary: $20 to $28 per hour based on qualifications.
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